INTRODUCTION

 

Welcome to Portmeirion Group’s Corporate Privacy Policy which relates to all personal data which we process in relation to our trade customers, suppliers, shareholders, investors, contractors and all other persons with whom we come into contact apart from consumers and employees.  If you are a consumer or potential consumer of our products please refer to our Privacy Policy for Consumers which can be accessed here.  If you are a current, past or potential future employee please refer to our Employment Privacy Policy which can be accessed here.

Portmeirion Group respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you interact with us including by visiting our website(s) regardless of how you interact with us and tell you about your privacy rights and how the law protects you.

Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.

  1. Important Information and Who We Are
  2. The Data We Collect About You
  3. How Is Your Personal Data Collected
  4. How We Use Your Personal Data
  5. Disclosures of Your Personal Data
  6. International Transfers
  7. Data Security
  8. Data Retention
  9. Your Legal Rights
  10. Glossary
  11. Third Parties
  12. Your Legal Rights

1.    IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice

This privacy notice aims to give you information on how Portmeirion Group collects and processes your personal data. 

We do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

Controller

This privacy notice is issued on behalf of the Portmeirion Group so when we mention "Portmeirion Group", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Portmeirion Group responsible for processing your data as follows:-

Company you interact with and website (where relevant) Data Controller

Portmeirion Group PLC

www.portmeiriongroup.com

Portmeirion Group PLC 

Registered office and main trading address: London Road, Stoke-on Trent ST4 7QQ, England.

Registered in England and Wales under number 124842

Portmeirion Group UK Limited

www.portmeirion.co.uk

www.spode.co.uk

www.royalworcester.co.uk

www.pimpernelinternational.co.uk

https://int.portmeirion.com

https://int.spode.com

https://int.royalworcester.com

https://int.pimpernelinternational.com

(the main operating subsidiary of Portmeirion Group PLC).

Portmeirion Group UK Limited

Registered office and main trading address: London Road, Stoke-on-Trent, ST4 7QQ.

Registered in England and Wales under number 417484.

VAT number: GB 592 3263 32

ICO registration  number: Z6819693

Wax Lyrical Limited

www.wax-lyrical.co.uk

Wax Lyrical Limited*

Registered office and main trading address: Lindal Business Park, Lindal In Furness, Ulverston, Cumbria, LA12 0LD.

Registered in England and Wales under number 01499611

VAT number: GB 659 8959 45

ICO registration  number: Z6895749

Portmeirion Group USA, Inc.

Portmeirion Group Designs LLC

www.portmeirion.com

www.spode.com

www.royalworcester.com

www.pimpernelinternational.com

Portmeirion Group USA, Inc.*

Portmeirion Group Designs LLC*

Registered office and main trading address: 105 Progress Lane, Waterbury, CT 06705

* Subsidiary companies of Portmeirion Group UK Limited

We have appointed a data protection lead who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection lead using the details below.

Contact details

If you need to contact us please do so by contacting Portmeirion Group UK Limited using the above contact details or by emailing the data protection lead at data@portmeiriongroup.com or by telephoning 01782 743605.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Data protection law requires Portmeirion Group, as controller for your data:

  • to process your data in a lawful, fair and transparent way; 
  • to only collect your data for explicit and legitimate purposes; 
  • to only collect data that is relevant, and limited to the purpose(s) we have told you about; 
  • to ensure that your data is accurate and up to date; 
  • to ensure that your data is only kept as long as necessary for the purpose(s) we have told you about; 
  • to ensure that appropriate security measures are used to protect your data.

Changes to the privacy notice and your duty to inform us of changes

We may need to update or change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective 25 May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Please inform us at data@portmeiriongroup.com of any changes in your data. 

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2.    THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, photographs, and, in the case of shareholders, powers of attorney and grants of probate and other similar documents.
  • Contact Data includes billing address, delivery address, email address, telephone numbers and records of correspondence if you contact us including your email address if you email us, address if you write to us and your telephone number if you call us.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products, services and shares you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  
  • Usage Data includes information about how you use our website, products and services. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We refer to the above categories of data in the data subject category tables which can be found here.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).  Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3.    HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;
  • provide products or services to us;
  • create an account on our website;
  • subscribe to our service or publications; 
  • apply to subscribe for shares or purchase shares in our company;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey or
  • give us some feedback. 

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

  • analytics providers (such as Google) based outside the EU; 
  • advertising networks based in and outside the EU; and
  • search information providers in and outside the EU.

Contact, Financial and Transaction Data from providers of technical and payment services.

4.    HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us at data@portmeiriongroup.com

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

If you are a trade customer of Portmeirion Group this section will be relevant to you (if you are a consumer please refer to our privacy policy at https://www.portmeirion.co.uk/customer-services/privacy-policy.

PURPOSE/ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
To register you as a new customer
  1. Identity 
  2. Contact
Performance of a contract with you

To process and deliver your order including:

  1. Manage payments, fees and charges
  2. Collect and recover money owed to us
  1. Identity 
  2. Contact
  3. Financial 
  4. Transaction 
  5. Marketing and Communications
  1. Performance of a contract with you 
  2. Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey
  1. Identity
  2. Contact 
  3. Profile 
  4. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a  survey
  1. Identity 
  2. Contact 
  3. Profile 
  4. Usage 
  5. Marketing and Communications
  1. Performance of a contract with you 
  2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 
  1. Identity
  2. Contact
  3. Technical
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  2. Necessary to comply with a legal obligation
To deliver relevant information to you on our products and services and measure or understand the effectiveness of the advertising we serve to you
  1. Identity 
  2. Contact 
  3. Profile 
  4. Usage 
  5. Marketing and Communications 
  6. Technical 
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, client relationships and experiences
  1. Technical 
  2. Usage 
customers for our products/ services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about  services that may be of interest to you
  1. Identity 
  2. Contact 
  3. Technical 
  4. Usage 
  5. Profile 
Necessary for our legitimate interests (to develop our products/services and grow our business)

SUPPLIERS

If you are a supplier to Portmeirion Group, this section will be relevant to you. This notice does not form part of any contract to provide services.

PURPOSE/ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST

To register you as a supplier

  1. Identity
  2. Contact
  1. Performance of a contract

 

To process and deliver orders for products/services including to manage payments, fees and charges
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Performance of a contract
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Necessary to comply with a legal obligation; 
  2. Necessary for our legitimate interests (to keep our records updated and to study how we use supplier services)
To administer and protect Portmeirion Group and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  1. Identity
  2. Contact
  3. Technical
  1. Necessary for our legitimate interests (for running our organisation, provision of administration and IT services, network security and to prevent fraud)
  2. Necessary to comply with a legal obligation

If you are a shareholder of Portmeirion Group this section will be relevant to you: 

PURPOSE/ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
To register you as a shareholder and to record share transactions
  1. Identity 
  2. Contact
Performance of a contract with you
To process and deliver your shareholder relationship with us including managing payments, fees and charges.
  1. Identity 
  2. Contact 
  3. Financial 
  4. Transaction 
  5. Marketing and Communications
  1. Performance of a contract with you 
  2. Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

  1. Notifying you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey
  3. Sending you shareholder communications.
  1. Identity 
  2. Contact 
  3. Profile 
  4. Marketing and Communications
  1. Performance of a contract with you 
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how shareholders use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  
  1. Identity
  2. Contact
  3. Technical
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  2. Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  1. Identity 
  2. Contact 
  3. Profile 
  4. Usage 
  5. Marketing and Communications 
  6. Technical 
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, client relationships and experiences
  1. Technical 
  2. Usage 
Necessary for our legitimate interests (to define types of customers for our products/ services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about  services that may be of interest to you
  1. Identity 
  2. Contact 
  3. Technical 
  4. Usage 
  5. Profile 
Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms: all information provided to us is stored on secure servers and we take all reasonable steps necessary to protect your data. 

Promotional offers from us 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in to receiving that marketing.

Third-party marketing 

We will get your express opt-in consent before we share your personal data with any company outside the Portmeirion Group of companies for marketing purposes. 

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase/provision or shareholding.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.portmeirion.co.uk/customer-services/cookie-policy

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at data@portmeiriongroup.com

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.    DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties as set out in the Glossary.

External Third Parties as set out in the Glossary.

Specific third parties such as payment service providers, courier companies, mailing managers, survey providers and analytics providers. 

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.    INTERNATIONAL TRANSFERS

Where we share your personal data within the Portmeirion Group, this may involve transferring your data outside the European Economic Area (EEA).

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. 

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. 

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

7.    DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Where we have given you, or where you have chosen, a password which enables you to access certain parts of our websites you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8.    DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

9.    YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data as listed below:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at data@portmeiriongroup.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

10.    GLOSSARY

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

11.    THIRD PARTIES

Internal Third Parties

Companies in the Portmeirion Group (including Portmeirion Group PLC, Portmeirion Group UK Limited, Portmeirion Group Designs LLC, Portmeirion Group USA, Inc. and Wax Lyrical Limited) acting as joint controllers or processors and who are based in the United Kingdom and US and provide IT and system administration services.

External Third Parties

Service providers acting as processors operating in the EU, US and elsewhere who provide IT and system administration services.

Professional advisers acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in the EU and US who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

12.    YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.